FAQ

Yes, we do offer express shipping for our printed invitation suite items and stocked accessories products. However we do not offer express shipping on imported items at this time.

Accessories

Shipping stocked accessories products typically takes 2-5 business days for capital cities or 5-10 business days for regional and country delivery locations.

Please note, some accessories products may take longer. For example, items such as wax seals are made to order whereas other items are imported from overseas which can be subject to extended shipping times of roughly 21-30 days due to delays associated with the pandemic.

Items with extended shipping times are always highlighted on the product page.

Printed stationery products

Please note, the below shipping timeframes are a guideline only and do not include processing or printing time.

Capital cities (Australia only): Approx 2-5 business days.

Regional & country (Australia only): Approx 5-10 business days.

International orders: Please contact our customer service team directly for shipping international orders.

Once your order has completed the printing process and is ready to ship we will update you via email to let you know it’s on its way along with a tracking number so you can see where it is any time!

Our shipping policy can be found HERE.

While we always aim to deliver by the date shown to you at checkout, we’re unable to 100% guarantee that you will receive the order on the date and time selected. Rest assured, we will keep you updated via email on any changes to your ETA.

If you have entered an incorrect address, please let us know right away via our live chat or email [email protected].

Once an order has been placed, we cannot guarantee that we can change or update an incorrect shipping address though we’ll do our best to help.

We can only update the shipping address before your order is shipped. Once it’s sent, it’s too late!

Your tracking number will be provided in the email we send you once we ship your order.

No, for safety reasons we do not currently offer local pick up from our HQ.

We recommend that you begin the order process as early as possible to ensure that your invitations are ready in plenty of time.

Traditionally, invitations should be mailed out at least 3 months before your wedding so we recommend getting in touch with us for your invites at least 4-6 months before the big day.

For destination weddings or weddings that will require a majority of your guests to book accommodation, we recommend sending out a save the date as soon as you book your venue or approximately 12 months out from the wedding date.

On the day stationery and signage should be ordered as soon as you confirm your numbers (ie once you get all your RSVPs) at least 6-8 weeks out from the big day.

Finally, thank you cards should be written and sent out to your guests up to 3 months after your wedding.

Typically your stationery will be ordered in a couple of phases spread out over a number of months.

Phase 1: This first round consist of sending your Save the Dates. We recommend that you order these as soon as you have set the date for your wedding and have locked in your venue. This will allow your guests to plan ahead and ensure they can make it to your special day.

Phase 2: The second phase is where you’ll prepare and mail out your Wedding Invitation Suites. We recommend mailing this phase at least 3 months before your big day (earlier for destination weddings). This allows your guests time to RSVP (your RSVP date should be at least 1 month before the event to give you time to organise any on the day stationery). We recommend ordering your invitations 4-5 months before you plan to post them.

Items in Phase 2 can include:

• Invitations
• Details/information cards
• RSVP cards
• Belly bands
• Wax seals
• Embossing stamps
• Ribbons or other embellishments
• Envelopes
• Website

Phase 3: This consists of your On the Day stationery. Typically, this round can only be finalised once your RSVP date has passed and your guest list confirmed. These would be ordered at least a good few weeks prior to your event to allow for printing and delivery.

Items in Phase 2 can include:

• Gift tags
• Menus
• Place cards
• Programs
• Seating charts
• Table numbers
• Welcome signs

While it is possible to order more invitations later down the track, it will be significantly more expensive to do this rather than ordering a higher quantity in your initial order.

To ensure you do not need to order more invitations at a later date, we strongly recommend carefully tallying your list and ordering at least 10-15 more invitation suites than you think you will require as part of your initial order.

Yes, we do. The minimum order quantity stated for each item is the most economical amount to start printing from.

All of our pricing is based around the minimum quantity stated for each product, so if you require less than this please get in touch with us and we will give you a quote for the amount that you require.

Discounts do come into play with high quantities being ordered.

Yes!!! We want to make sure we give our customers the best prices possible at all times so we have set up our ordering system in our store to automatically discount your order based on the quantities of each item that you order!

You will notice the discounted rates as your enter them into your cart, so the more you buy the cheaper your price per item becomes.

We want to make sure we give our customers the best prices possible at all times so we have set up our ordering system in our store to automatically discount your order based on the quantities of each item that you order!

We will do our utmost to help you if you need your order in less than the standard turnaround time. However, our ability to speed up your delivery can be affected by a number of factors so get in touch with us as soon as possible to discuss the quickest way we can get your invites to you!

Please note: There is an extra fee of 20% applicable to any rush orders.

Once you purchase your beautiful new invitation suite, we will kick off the personalisation process by sending you our easy to use templates that will collect the details we need to fill your invite.

When we have updated your suite with the information you provide us, we will send you a digital proof for you to check over all your details (and we can even offer suggestions to help you get the best outcome possible).

Don’t worry if you made any mistakes with the text you provide us, you get up to three free rounds of revisions so we can tidy up any errors or information changes (please note that any further rounds of revisions will incur a fee of $30 each time).

Once we receive your final approval, we will send your finished design off to be printed, prepared and delivered to your doorstep!

Printing turnaround times can vary based on a number of variables including:

• Which day our print run occurs for the type of printing you’ve selected;
• How many pieces are included in your invitation suite;
• Whether you are getting the invitation suites assembled by us;
• The number of special effect print methods you’ve selected;
• Whether you’ve purchased a custom designed invite suite;
• Where we are shipping to.

Please keep in mind, the below guidelines are calculated from the time that you approve the final design proof (ie there are no more design or content changes to the product).

• Digital ink: Approx 5 business days + shipping.
• White ink: Approx 5 business days + shipping.
• Hot foil: Approx 12 business days + shipping.
• Letterpress: Approx 12 business days + shipping.

Typically, all orders arrive unassembled. However, we can hand assemble them for you for an extra fee. Please get in touch with us for more details and pricing.

If you need to make a change to your order please contact us immediately at [email protected]. Unfortunately, if your order has already gone to print, we can’t make any further changes.